08.30 - 11.30 Workshop A: Creating An Eff ective Roaming Fraud Solution Towards NRTRDE Adoption (Includes morning refreshments)

General estimates put the loss to operators at 3% to 6% of their annual income. Figures recently released from FIINA (the International Forum of Irregular Network Access) indicate that this could be as much as US $55 billion a year per operator. With new services implemented, adding to the complexity of your roaming partnerships and revenue share, how can you ensure a tight tab is kept on your roaming fraud?

Find out how Smart Communications benefi ted signifi cantly from bringing down the delay in exchange for roaming calls, particularly when adding surveillance and detection.

Join an intense hands-on session which will address the following:

• Ensuring a quick and cost eff ective deployment of roaming fraud detection and management system with good ROI (within 6-12 months)
• Implementing clear proof-points when it comes to the future evolution of NRTRDE mechanisms
• Developing away from fi le-based and near real-time batch (offl ine) processing towards a stream-based, real-time and online (active) processing to combat fraud exposures more eff ectively

Hency Joan Lim-Sta. Ana
Senior Manager - Fraud Risk Management
Smart Communications Inc.

11.45 - 14.45 Workshop B: Identifying The Key To Driving Down Bypass Fraud (Includes lunch)

Global telcos lose up to 30% of their precious revenue on solely interconnect fraud. Bypass fraud currently ranks as the highest channel of revenue leakages for telecommunication operators in Asia. What are the strategies you can put in place to prevent your organisation from falling short of preventive measures against bypass fraud?

This workshop will give you a detailed insight into the following:

• Creating measures to monitor and prevent bypass fraud in the advent of VOIP
• Investigating proactive measures to combat network fraud
• Developing a fl exible yet robust fraud management system to support new fraud trends

David Moss
Fraud Detection and Analysis Manager
Vodafone

15.00 - 18.00 Workshop E: Implementing Eff ective Fraud And Risk Assessment When Launching New Services And Promotions (Includes lunch)

With the rapid experimentation of new service roll outs and your BSS/OSS systems being stretched to the limits, how can you ensure that you are not losing revenue due to the vulnerability of your systems?

This workshop will give you an insight into the intricacies of equipping your organisation with skills for minimising the susceptibility of your systems to fraud.

Key points which will be covered include:

• Understanding traditional types of fraud: Risk and prevention techniques
• Examining the fraud risk of multiple new and immature services: Mobile payments, NFC and content services
• Investigating the new methods of access and fraud to jeopardise your product and services
• Understanding the impact of new billing systems and processes on fraud

Pamela Noriega
Revenue Assurance and Fraud Manager
Nueva Tel

08.30 - 11.30 Workshop D: Examining Best Practice For Mitigating Prepaid Fraud (Includes morning refreshments)

Industry experts currently predict that 60% of network fraud is committed by fraudsters who “steal” lines from telecommunication operators to sell calls at cheaper rates; whilst the other 40% is carried out via various schemes that aff ect both telecommunication companies and their customers.

As an operator, how can you protect your organisation from opportunistic fraudsters? This intense workshop will give you an in depth run down of the following:

• How do fraudsters take advantage of prepaid services to tap into your service networks?
• How can you detect this real time?
• Regulating prepaid users to ensure a reduced risk of identity and subscription fraud
• Understanding risks associated with recharge methods which can jeopardise your operations

Rajesh Sebastian
Credit & Revenue Assurance
Idea Cellular

11.45 - 14.45 Workshop C: A - Z Of Managing Subscription Fraud With The Rapid Growth And Change Of Your Subscriber Base (Includes afternoon refreshments)

Subscription fraud is recognised by the Communications Fraud Control Association as the most prevalent type of telecommunications fraud. It is estimated to be running at USD $16.3 billion a year, constituting 44% of overall global telecommunications fraud estimates of between USD$35 to USD$40 billion. This workshop will give you an in-depth insight to the next generation fraud management solutions and strategies you can put in place to combat against subscription fraud.

Detailed areas which will be covered include:

• Ensuring a tight customer application process to prevent fraudsters from gaining service
• Creating a robust system to prevent the losses associated with false and stolen customer identities
• Analysing input from all relevant data streams to detect subscription fraud
• Aggregate and report subscription fraud cases by dealer to clamp down on fraud rates
• Eff ectively prioritising risk areas using clear reports

15.00 - 18.00 Workshop F: Developing Fraud Prevention Strategies For The Multi-Play Service Provider (Includes afternoon refreshments)

Managing multiple customer identities across multiple services can be challenging, what are the technology or internal practices you can put in place to mitigate these challenges?

PT Telkom is Indonesia’s largest infocom company and network provider in Indonesia. It has an extensive portfolio from fi xed lines, fi xed wireless to broadband.

This workshop will give you an in-depth run down of best practice for monitoring and clamping down on each avenue for fraud in a multi service environment.

Key hands-on discussion areas include:

• Creating an accurate and effi cient system to distinguish between high value customers and fraudsters across your diff erent services
• Reassessing your current system to create a stable environment which can cope with the large volumes of data that requires processing

Ikhsan Chan
VP System Risk Management
PT. Telekomunikasi Indonesia